Refund policy

At Elorabags, customer satisfaction is very important to us. We want you to feel confident and happy with every handmade handbag you purchase from our store. Please read this Return & Refund Policy carefully before placing your order.

This policy applies to orders placed through Elorabags within the United States.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • Handbags must not have been worn, damaged, washed, altered, or modified.

  • All original tags, accessories, and packaging must be included.

  • The item should be returned in its original packaging where applicable.

  • Proof of purchase, such as your order number or receipt, is required.

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. How to Start a Return

To request a return, please contact our customer support team at elorabags909@gmail.com.

When contacting us, please include:

  1. Your full name
  2. Order number
  3. Reason for the return
  4. Photos of the item, if applicable

Once your return request is reviewed and approved, we will provide you with return instructions and the return address.

Please note: Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

We carefully inspect our handmade handbags before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

If you receive:

  1. A damaged handbag
  2. A defective product
  3. The wrong handbag
  4. An incorrect item from your order

Please contact us within 48 hours of delivery at elorabags909@gmail.com and provide clear photos showing the issue.

After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.

4. Exchanges

We accept exchanges for:

  • Damaged items
  • Defective items
  • Incorrect items received

Exchanges are subject to product availability. Because Elorabags specializes in handmade handbags, some designs may be available only in limited quantities.

If the requested replacement is unavailable, we may offer an alternative solution.

5. No Restocking Fees

Elorabags does not charge restocking fees for eligible returns.

You will not be charged a restocking fee for returning an item that meets the requirements of this policy.

6. Refund Process

Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.

  • If your return is approved:
  • The refund will be issued to your original payment method.
  • Refunds are generally processed within 5–7 business days after approval.

Your bank or payment provider may require additional time to post the refund to your account.

The time required for a refund to appear in your account may vary depending on your payment provider.

7. Return Shipping

For standard returns, return shipping costs may be the responsibility of the customer.

If you received a damaged, defective, or incorrect item, please contact us before returning the product. We will provide you with instructions regarding the return shipping process.

8. Discounts & Promotional Offers

Discount codes and promotional offers must be applied at the time of checkout.

Elorabags does not provide refunds or price adjustments for discount codes that were not applied before an order was completed.

Discounts cannot be applied retroactively to previous purchases.

9. Handmade Product Considerations

Each Elorabags handbag is handmade with care and attention to detail. Because our products are handmade, slight variations in texture, stitching, color, pattern, or appearance may naturally occur.

These minor variations are a normal characteristic of handmade products and are not necessarily considered defects.

If you believe your handbag has a genuine manufacturing defect or arrived damaged, please contact us within 48 hours of delivery so we can review the issue and assist you.

10. Customer Support

If you have questions about returns, refunds, or exchanges, please contact us using the information below:

Address: 1023 International Blvd, Hidalgo, TX 78557, United States

Phone: +1 956 843-2471

Email: elorabags909@gmail.com

Our team is committed to providing helpful customer service and making your Elorabags shopping experience as smooth and enjoyable as possible.